Driver Terms & Conditions

This Agreement (‘Agreement’) is between dlvrNOW Limited (‘Company’) and you the driver, (‘Driver’)
Whereas:
A. By accessing and confirming acceptance of this Agreement and/or by using the Apps you agree
to be bound by the terms and conditions below.
B. The Company provides lead-generation services to independent providers of on-demand delivery
and goods-Delivery Services (‘Delivery Services’) in accordance with Trinidad and Tobago law.
C. The Company does not provide passenger transport, and all services facilitated are limited to the
movement of goods.
Driver agrees with Company to the following terms and conditions:
1. Definitions
1.1. ‘Account’ means an account opened by the Driver and approved by The Company to
access the Driver App to benefit from the Services.
1.2. ‘Apps’ means the applications provided by The Company—including software, websites,
payment services described in Section 4 and processed in accordance with the Central
Bank of Trinidad and Tobago (CBTT) Payment Systems Oversight Guidelines and the
Electronic Transfer of Funds Act, as amended from time to time—that allow Users to
arrange and schedule delivery and logistics services, including goods transport, parcel
handling, and non-passenger cargo movement (‘Delivery Services’).
1.3. ‘Company Data’ means all data related to the access and use of the Services hereunder,
including all data related to Users (including User Information), all data related to the
provision of Delivery Services via the Services and the Driver App, and the ID.
1.4. ‘Driver’ refers to a person/individual who uses and accesses the Driver App (hereafter
defined) for providing goods-only delivery services and shall not transport passengers.
1.5. ‘Driver App’ means the App that allows the Driver to use the Services.
1.6. ‘Delivery Fee’ means the fee charged for Delivery Services based on distance, item
weight/size, declared value, special handling, and time. Delivery Fees do not apply to
items that Drivers are prohibited from transporting under the Trinidad and Tobago
Dangerous Goods Transportation Regulations.
1.7. ‘ID’ means the unique identification number and password assigned to a Driver on
opening an Account.
1.8. ‘Request’ means a request from a User for Delivery Services, which involves the pickup,
transport, and delivery of goods, not passenger transport. Each Request requires
mandatory chain-of-custody compliance as described in Section 15.
1.9. ‘Services’ means Company’s digital platform electronic services that facilitate delivery
providers to screen for, obtain, and fulfil on-demand Delivery Services only, and not
passenger carriage requests by Users through Apps.
1.10. ‘Services Fee’ shall be a percentage of the delivery fee to be paid by or due from Driver
to Company per Request or as otherwise set out on The Company’s Website.

© 2025 dlvrNOW Limited

dlvrNOW Limited, a company incorporated under the Companies Act of Trinidad and Tobago (Chap. 81:01)
Version v1.4
Effective Date 1st November 2025
Document Owner Data Protection Officer or other designated Officer
1.11. ‘Territory’ means Trinidad and Tobago.
1.12. ‘User’ means a duly authorized end user who uses the Apps to obtain Delivery Services
offered by Drivers.
1.13. ‘User Data’ means information relating to a User that a Driver may access when a User
requests Delivery Services. This information may include User name, pick-up location,
destination, package description, declared value, and handling instructions.
1.14. ‘Vehicle’ means the Driver’s vehicle that meets the Company’s standards for quality,
cargo capacity, load rating, safe carriage of goods, and any other criteria set by the
Company (as amended from time to time), and that complies with all statutory and legal
requirements at all times.

2. Grant of License: Conditional upon compliance with the terms herein, Driver is granted a limited,
non-exclusive, revocable, non-transferable, non-assignable, non-sublicensable license right to
use the Apps and Services and Driver is under no obligation of exclusivity to Company and is free
to provide similar Delivery Services, open accounts similar to Account with third parties, access
services from third parties similar to the Services and engage in business, to and with any other
party. All rights not expressly granted to you are reserved by The Company and its respective
licensors.
3. Driver Undertakings, Warranties, Acknowledgments: Driver by accessing and confirming
Acceptance of this Agreement and/or by using this App, agrees:
3.1. and accepts that Company does not provide any Delivery Services, but that Company
provides a technology platform to allow Users to place requests for Delivery Services and
allows Drivers to search for and accept and fulfil Delivery services,
3.2. When providing Delivery Services, you enter a contractual relationship for the secure
transport of goods only.
3.3. You as Driver bear sole responsibility for your Acts.
3.4. to be bound by the terms and conditions herein,
3.5. to use the Account, Apps, User Data and Request solely for providing Delivery Services
and shall not use the foregoing for personal or non-lawful purposes or in any manner that
may constitute a breach of agreement or negligence and
3.6. Drivers shall ensure packages are properly secured, loaded, and transported in
compliance with the Motor Vehicles and Road Traffic Act (Chap. 48:50), the Motor
Vehicle Insurance (Third-Party Risks) Act (Chap. 48:51), and commercial vehicle
requirements applicable to the carriage of goods in Trinidad and Tobago.
3.7. Drivers shall not transport items prohibited under the Trinidad and Tobago Dangerous
Goods Transportation Regulations, the Explosives Act (Chap. 16:02), Port Authority
hazardous cargo rules, or any Ministry of Works & Transport directives.
3.8. Drivers must maintain insurance where required under Trinidad and Tobago insurance
regulations or as specifically mandated by the Company based on the Driver’s vehicle
class.
3.9. Drivers must refuse any cargo that is improperly packaged, leaking, unlabelled,
misdeclared, or classified as dangerous. All Drivers shall comply with Trinidad and

© 2025 dlvrNOW Limited

dlvrNOW Limited, a company incorporated under the Companies Act of Trinidad and Tobago (Chap. 81:01)
Version v1.4
Effective Date 1st November 2025
Document Owner Data Protection Officer or other designated Officer

Tobago Dangerous Goods Transportation Regulations, the Explosives Act (Chap. 16:02),
and applicable Port Authority or Ministry of Works & Transport directives. Any hazardous,
restricted, or specially regulated items that require licensed handling or specialized
vehicle setup must not be transported. dlvrNOW may immediately deactivate any Driver
who breaches these requirements.
3.10. Driver shall supply on request proof of insurance coverage permitting goods-for-hire,
Certificate of Fitness, registration, and any permit required for carrying goods.
3.10.1. that in accessing and using the Account, the Apps, the Services and in providing
the Delivery Services, Driver warrants and always undertakes:
3.10.2. to hold and maintain a valid driver’s license and proper Motor Vehicle insurance
in which you are a named insured
3.10.3. to act with due diligence and care, uphold ambitious standards of health and
safety, to maintain professionalism, respect, courtesy, and high-quality service to
Users and third parties
3.10.4. to hereby consent to initial and continuing background checks on Driver and User
evaluations by Company for quality assurance purposes.
3.10.5. that your Vehicle shall always be properly registered and licensed to fulfil
Delivery Services, shall be duly owned, leased or in your lawful control and
custody, fit for the purpose intended, be maintained in good working condition in
accordance with industry standards, and shall be always clean and sanitary.
3.10.6. and any Goods Vehicle Permit or Commercial Vehicle Authorization required
under the Motor Vehicles and Road Traffic Regulations of Trinidad and Tobago.
3.10.7. meet load-securement standards in accordance with Road Traffic Regulations
and industry best practices.
3.10.8. To have and maintain all consents, approvals, licenses, permits and
authorizations required to fulfil this Agreement.
3.10.9. To give due copies of all documents evidencing the foregoing when requested by
Company (including your obligation to provide updates for any changes or
renewals) for which Driver consents to Company keeping records of Company’s
business.

3.10.10. to comply with all laws of the Territory.
4. Account/ ID: The following terms relate to use of the Driver Apps
4.1. The Driver must open a Driver Account on the Driver App to access and use the Driver
App. Once this Account has duly opened the Driver will be issued an ID. The Driver shall
have only one Account existing.
4.2. Driver shall maintain the Account with due diligence and care and shall not disclose,
share with, or allow any third party (not expressly authorized by Company) to access
and/or use the Account or Driver App with your Account and shall immediately report all
breaches or improper use of the Account or Driver App, (suspected or actual).

5. Provision of Delivery Services
5.1. Company provides the Apps and possibly related Apps/technology support &
administrative Services, as technology enabler and Driver will provide their own tools of
the trade at their expense that will be required for Driver to perform the Delivery Services
(e.g. Vehicle, mobile device with data plan on which the Driver App is to be installed and
which should meet the specifications required by Company to enable such installation
and use).
5.2. Subject to your provision of a suitable mobile device for installation of the Apps and
agreement to allow Company to access and track your geo-location data when you are
logged into the Driver App (including during provision of Delivery Services), Company

© 2025 dlvrNOW Limited

dlvrNOW Limited, a company incorporated under the Companies Act of Trinidad and Tobago (Chap. 81:01)
Version v1.4
Effective Date 1st November 2025
Document Owner Data Protection Officer or other designated Officer

hereby grants you a personal, non-exclusive, non-transferable user right to install and
use the Driver App Services solely for the purposes set out in this Agreement. You agree
to not provide, distribute, or share, or enable the provision, distribution or sharing of, the
Driver App (or any data associated therewith) with any third party.
5.3. If the Driver is within the vicinity of the pickup location, the Driver may receive a Request
via the App, and your Account is active, and you are available.
5.4. Driver is free to accept or decline Requests at their discretion. However, repeated
declines or cancellations may result in action under the Company’s Deactivation Policy.
5.5. Driver must not deviate for personal errands, or make unauthorized stops, while
transporting goods.
5.6. Drivers may refuse any package that is overweight, improperly packaged, unsafe, illegal,
prohibited, or that exceeds the legal axle-load or gross vehicle-weight limits established
under the Motor Vehicles and Road Traffic Regulations, including axle-load restrictions
enforceable by Licensing Division and Transport Division officers.
5.7. All User Data must not be disclosed to parties or to any media not expressly authorized
by The Company.
5.8. All handling of User Data must follow the Data Protection Act of Trinidad and Tobago
(Parts I & II currently in force) and industry privacy best-practice until full proclamation.
5.9. For each Request that you agree and accept using the Driver App:
5.9.1. Company will supply certain User Data via the Driver App to facilitate the
Request (e.g., User’s name, contact data, pick up and destination locations).
5.9.2. Driver must wait at least five minutes for package handover and attempt one call
to the User to confirm the package handover.
5.9.3. Driver must confirm the delivery destination via the App and, where required,
verify package description, declared contents, and packaging integrity or
authorized pickup contact.
5.9.4. Some of your Driver Data (e.g., name, contact data, photo, location, geo tracking
of Vehicle and Vehicle model & registration) will be disclosed in the Apps to User
for coordination of package pickup and delivery.
5.9.5. You warrant, undertake, agree, and accept that you as the Driver shall be solely
responsible for providing the Delivery Services and as such for devising and
executing the most efficient, effective, and safest way to perform the same for
each Request.
5.9.6. Drivers must not transport unauthorized persons during Delivery Services to
ensure safety, cargo security, and compliance.
5.9.7. You will transport the package/items to the specified delivery destination as
recorded in the App, following the safest and most efficient route and maintain
chain-of-custody throughout transport.

5.10. The Driver may decline any item whose contents materially differ from the declared
description, as required under the Customs Act (Chap. 78:01), including accuracy of
declared contents.
5.11. Upon completion of the Delivery Services, you accept that the Apps will prompt a ratings
section which:
5.11.1. At User’s option, User may rate the Driver and give further feedback on the
quality of the Delivery Services, Ratings should reflect the quality of pickup,
handling, and delivery experience related to goods transported.
5.11.2. At Driver’s option, Driver may rate User and give feedback on Driver’s
experience with User. The Driver shall give all ratings and feedback in good faith.
5.11.3. Failure to maintain the minimum rating pursuant to The Company’s policies shall
result initially in a probation period being imposed on Driver to elevate ratings to
meet the said minimum rating, failing which The Company may at its sole
discretion trigger Deactivation.
5.11.4. Drivers are prohibited from retaliatory or manipulative ratings.

© 2025 dlvrNOW Limited

dlvrNOW Limited, a company incorporated under the Companies Act of Trinidad and Tobago (Chap. 81:01)
Version v1.4
Effective Date 1st November 2025
Document Owner Data Protection Officer or other designated Officer
5.12. The Driver must follow chain-of-custody requirements for all Delivery Services, including:
(a) confirming pickup via the App; (b) inspecting item condition and packaging; (c)
verifying declared contents where applicable; (d) securing items for transport; and (e)
completing delivery verification in the App, including proof of delivery and recipient
confirmation.
5.13. All cargo must be secured per TT load-securement standards under the Motor Vehicles
and Road Traffic Regulations, including the use of straps, restraints, blocking, and
packaging integrity.
5.14. If the Driver repeatedly declines Requests while logged in, which can adversely impact
the effectiveness and efficiency of the Apps for Users, The Company may at its sole
discretion trigger the Deactivation.

6. Fees and Charges
6.1. You must in the Driver App log when you start and complete the Delivery Services for the
delivery fee to be calculated.
6.2. You agree that delivery fees may surge sometimes based on traffic, times of high
demand and other socio-politico and geographic factors or reasonable considerations.
6.3. “All electronic or card-based payments for Delivery Services (goods only) shall be
processed exclusively through dlvrNOW’s approved payment partners in accordance with
the Central Bank of Trinidad and Tobago Payment Systems Oversight Guidelines, the
Electronic Transfer of Funds Act, and all applicable financial-industry regulations. Drivers
shall not independently accept or process card transactions, nor shall they use any
personal payment terminal or electronic wallet to receive card payments. dlvrNOW acts
as the limited payment collection agent solely for card-based transactions, and all card
settlements shall be paid to Drivers net of Service Fees and lawful deductions.”
6.4. The Driver agrees that the delivery fees are recommended only and may collect the
delivery fee directly from the User and act as limited payment collection agent for The
Company for that portion of the delivery fees representing Service Fees.
6.5. Driver is responsible for issuing correct change to User and collecting the correct delivery
fee and any delivery fee and Service Fee shortfall or overage shall be accounted for, and
all shortfalls shall be borne by the Driver. Any overage which a User claims and proves
as overpayment shall be accounted for and borne by Driver.
6.6. The Driver will provide at the completion of each Request, a receipt or confirmation of
payment through the Driver App which shall act as your proof of receipt of the delivery
fee from the User.
6.7. The Driver will then be responsible for remitting to The Company the Service Fees from
each Request in accordance with the Service Fee calculation breakdown in the Driver
App based on the delivery fee per Request.
6.8. The Driver may voluntarily accept a lower delivery fee from a User; however, Drivers shall
not negotiate pricing, and any fee adjustments must occur strictly through the App, in
which case The Company may but is not obligated to consider acceptance of a prorated
lower Service Fee.
6.9. The Company reserves the right at its sole discretion to remove or adjust (whether
temporarily or otherwise) all delivery fees and Service Fees for any of the services and
shall give you notice of such changes.
6.10. The Company uses reasonable commercial efforts to inform you of discounts, Promo
Codes, surges, hikes, and adjustments to delivery fees to ensure quality service.
6.11. Drivers must not use personal POS machines or electronic wallets for card collection.
6.12. Refund reviews may require identity verification in accordance with FIU-TT AML/CFT
Guidelines issued under the Proceeds of Crime Act and FIU Act.
6.13. Refunds and adjustments shall comply with the Consumer Protection and Safety Act
(Chap. 82:34).
6.14. Refunds must also comply with applicable standards enforced by the Trinidad and
Tobago Fair Trading Commission.

© 2025 dlvrNOW Limited

dlvrNOW Limited, a company incorporated under the Companies Act of Trinidad and Tobago (Chap. 81:01)
Version v1.4
Effective Date 1st November 2025
Document Owner Data Protection Officer or other designated Officer
6.15. Continued use of the Services after any such change in the delivery fees and Service
Fees shall constitute your consent to such change.
6.15.1. Company reserves the right to adjust the delivery fee in certain circumstances
including but not limited to
6.15.2. you took an inefficient route,
6.15.3. you failed to properly end a Request
6.15.4. technical errors in the Apps
6.16. in fraudulent circumstances. dlvrNOW shall manage all refund, reversal, and chargeback
requests arising from Delivery Services (goods only). Where a User is eligible for a
refund, dlvrNOW shall process such refund as soon as reasonably practicable following
verification and internal review. Drivers shall not engage directly with Users regarding
refunds, adjustments, or card disputes. Any repayment obligation owed by a Driver
(including where the Driver collected cash or caused the need for a refund) shall be
settled between the Driver and dlvrNOW only.
6.17. In no circumstance shall the Driver and User negotiate or settle refund or chargeback
matters directly. Drivers must comply with dlvrNOW’s refund and dispute procedures to
remain active on the platform.
6.18. Cancellation fees may be reduced only through App-based adjustments, not through
direct negotiation.
6.19. Where a User may cancel a Delivery Request; cancellation fees may apply based on
distance travelled by Driver or time invested to reach the pickup location. (‘Cancellation
Fee’). The Cancellation Fee shall be remitted to the Driver by the Company, except
where already collected through the App.
6.20. The Company shall, via the Driver App, provide a weekly breakdown of Service Fees and
delivery fees for Driver per Request.
6.21. The Driver shall remit all Service Fees and other monies due to The Company weekly on
Fridays.
6.22. Set off: Company may set off any Service Fee collected by you against any card
collections made to Company in your favor.
6.23. Company shall not be deemed to have waived its right to any amounts owed by you if: (a)
there are insufficient payment card delivery fees to set off against; (b) you do not timely
repay any amounts owed The Company; or (c) Company elects to require a minimum
amount owed prior to initiating collection efforts or otherwise delays collecting amounts
owed by you. The Company reserves the right to suspend your account if you maintain a
negative balance for more than one (1) week. With each payment statement, The
Company shall report any offsetting and deductions.

7. Intellectual Property and Ownership
7.1. You shall not, and shall not allow any other party to: (a) license, sublicense, sell, resell,
transfer, assign, distribute or otherwise provide or make available to any other party the
Services, Driver App in any way; (b) modify or make derivative works based upon the
Services or Driver App; (c) improperly use the Services or Driver App, including creating
Internet ‘links’ to any part of the Services or Driver App, ‘framing’ or ‘mirroring’ any part of
the Services or Driver App on any other websites or systems, or ‘scraping’ or otherwise
improperly obtaining data from the Services or Driver App; (d) reverse engineer,
decompile, modify, or disassemble the Services or Driver App except as allowed under
applicable law; or (e) send spam or otherwise duplicative or unsolicited messages. In
addition, you shall not, and shall not allow any other party to, access or use the Services
or Driver App to: (i) design or develop a competitive or substantially similar product or
service; (ii) copy or extract any features, functionality, or content thereof; (iii) launch or
cause to be launched on or in connection with the Services an automated program or
script, including web spiders, crawlers, robots, indexers, bots, viruses or worms, or any
program which may make multiple server requests per second, or unduly burden or

© 2025 dlvrNOW Limited

dlvrNOW Limited, a company incorporated under the Companies Act of Trinidad and Tobago (Chap. 81:01)
Version v1.4
Effective Date 1st November 2025
Document Owner Data Protection Officer or other designated Officer

hinder The Company the operation and/or performance of the Services; or (iv) attempt to
gain unauthorized access to the Services or its related systems or networks, all except to
the extent such actions must be allowed under law.
7.2. The Services, Driver App and Company Data, including all intellectual property rights
therein, are and shall remain (as between you and Company) the property of Company,
its licensors. Neither this Agreement nor your use of the Services, Driver App or
Company Data conveys or grants to you any rights: (a) in or related to the Services,
Driver App or Company Data, except for the aforementioned limited license granted or (b)
to use or reference in any manner Company’s, or their respective licensors’ company
names, logos, product and service names, trademarks, service marks or other indicia of
ownership. Additionally, you acknowledge Company’s rights in the dlvrNOW family of
trademarks and names, alone and in combination with other letters, punctuation, words,
symbols and/or designs, The Company’s Logo, and taglines. You agree that you will not
try to register or otherwise claim ownership in any of The Company’s Marks and Names,
alone or in combination with other letters, punctuation, words, symbols and/or designs, or
in any confusingly similar mark or name.
7.3. All Ratings and feedback remain the property of the person giving the same (‘Rater’). The
Rater grants Company the perpetual, irrevocable, royalty free right to use, display and
share the said ratings and feedback in any manner connected with The Company’s
business, without the need to verify the accuracy of the same.
7.4. Company is at liberty to edit or remove feedback that breach any laws or that contain
inappropriate, obscene, or objectionable content as Company so deems.

8. Representations and Warranties; Disclaimers
8.1. By Driver. You hereby represent and warrant that: (a) you have full power and authority to
enter into this Agreement and perform your obligations hereunder; (b) you have not
entered into, and during the term will not enter into, any agreement that would prevent
you from complying with this Agreement; and (c) you will comply with all applicable laws
in your performance of this Agreement.
8.2. Disclaimer of Warranties. The Company provides, and you accept, the Services, Driver
App on an ‘as is’ and ‘as available’ basis. The Company does not represent, warrant, or
guarantee that your access to or use of the Services, Driver: (a) will be uninterrupted or
error free; or (b) will result in any requests for Delivery Services. Company functions as
an on-demand lead generation and related service only and makes no representations,
warranties or guarantees as to the actions or inactions of the Users who may request or
receive Delivery Services from you, and Company does not screen or otherwise evaluate
Users. By using the Services and Driver App, you acknowledge and agree that you may
be introduced to a third party (including Users) that may pose harm or risk to you or other
third parties. You are advised to take reasonable precautions with respect to interactions
with third parties encountered in connection with the use of the Services or Driver App.
Company expressly denies all liability for any act or omission of you, any User or other
third party.
8.3. No Service Guarantee. The Company does not guarantee the availability or uptime of the
Services or Driver App. You acknowledge and agree that the Services or Driver App may
be unavailable at any time and for any reason (e.g., due to scheduled maintenance or
network failure). Further, the Services or Driver App may be subject to limitations, delays,
and other problems inherent in the use of the internet and electronic communications,
including outages caused by third-party telecom providers or payment networks regulated
by the Central Bank of Trinidad and Tobago. The Company is not responsible for any

© 2025 dlvrNOW Limited

dlvrNOW Limited, a company incorporated under the Companies Act of Trinidad and Tobago (Chap. 81:01)
Version v1.4
Effective Date 1st November 2025
Document Owner Data Protection Officer or other designated Officer

delays, delivery failures or other damages, liabilities or losses resulting from such
problems.
9. Indemnification.
9.1. Generally. You shall indemnify, defend (at Company’s option) and hold harmless
Company and its respective officers, directors, employees, agents, successors and
assigns from and against any and all liabilities, expenses (including legal fees), damages,
penalties, fines and taxes arising out of or related to: (a) your breach of your
representations, warranties or obligations under this Agreement; or (b) a claim by a third
party (including Users, regulators and governmental authorities) directly or indirectly
related to related to your provision of Delivery Services (goods only), including but not
limited to improper handling, damage to goods, breach of chain-of-custody, transport of
prohibited items, unsafe driving, or any act or omission in violation of Trinidad and
Tobago law or this Agreement. The Company also excludes any liability associated with
unauthorized passenger transport.
9.2. Tax Indemnity. You shall comply with all your obligations under tax laws to the extent
applicable to this Agreement. You shall indemnify The Company from all tax liabilities,
duties, levies, claims and penalties that may be imposed on you or on The Company
because of your failure to comply with any of your tax obligations. In particular, but
without limitation to the foregoing, such taxes or duties shall include taxes, wages or
other duties or withholdings (including any wage tax, national insurance premiums or
employee insurance premium) arising in the event that the relationship described in this
Agreement, contrary to the intention and meaning of the parties, should be held to be an
employment agreement between The Company and you by the regulatory authorities in
the Country.
10. Limits of Liability.
10.1. Company shall not be liable under or related to this Agreement for any of the following,
whether based on contract, tort or any other legal theory, even if a party has been
advised of the possibility of such damages: (i) any incidental, punitive, special, exemplary,
consequential, or other indirect damages of any type or kind; or (ii) your or any third
party’s property damage, or loss or inaccuracy of data, or loss of business, revenue,
profits, use or other economic advantage. Except for Company’s obligations to pay
amounts due to you pursuant to Clause 4 above, but subject to any limitations or other
provisions contained in this agreement which are applicable thereto, in no event shall the
liability of Company under this Agreement exceed the amount of Service Fees actually
paid to or due to Company hereunder in the six (6) month period immediately preceding
the event giving rise to such claim.
10.2. You acknowledge and agree that all claims you have or purport to have against Company
should be notified to Company and/or its Affiliates within one (1) year after the event(s)
that gave rise to such claim and that you forfeit all rights in respect of that claim if you fail
to do so.
10.3. These limitations do not purport to limit liability that cannot be excluded under applicable
law.
11. Confidentiality
11.1. Each party acknowledges that, in the performance of this Agreement, it may access or be
exposed to confidential information of the other party (“Confidential Information”).
“Confidential Information” includes Company Data, Driver IDs, User Information, and all

© 2025 dlvrNOW Limited

dlvrNOW Limited, a company incorporated under the Companies Act of Trinidad and Tobago (Chap. 81:01)
Version v1.4
Effective Date 1st November 2025
Document Owner Data Protection Officer or other designated Officer

non-public business, financial, technical, operational, marketing, or strategic
information—whether disclosed orally or in writing—that is designated as confidential or
that a reasonable person would understand to be confidential. Confidential Information
does not include anonymized or aggregated data that cannot reasonably be used to
identify an individual.

The Company shall collect, use, and retain all User and Driver information solely for the
purposes of delivering its services and for the minimum period necessary, in accordance
with the data-retention principles set out in the Trinidad and Tobago Data Protection Act
(Parts I and II currently in force).
11.2. Each party acknowledges and agrees that: (a) all Confidential Information shall remain
the exclusive property of the disclosing party; (b) it shall not use Confidential Information
of the other party for any purpose except in furtherance of this Agreement; (c) it shall not
disclose Confidential Information of the other party to any third party, except to its
employees, officers, contractors, agents and service providers (‘Permitted Persons’) as
necessary to perform under this Agreement, provided Permitted Persons are bound in
writing to obligations of confidentiality and non-use of Confidential Information no less
protective than the terms hereof; and (d) it shall return or destroy all Confidential
Information of the disclosing party upon the termination of this Agreement or at the
request of the other party (subject to applicable law and, with respect to Company, its
internal record-keeping requirements.
11.3. Notwithstanding the foregoing, Confidential Information shall not include any information
to the extent it: (a) is or becomes part of the public domain through no act or omission on
the part of the receiving party; (b) was possessed by the receiving party prior to the date
of this Agreement without an obligation of confidentiality; (c) is disclosed to the receiving
party by a third party having no obligation of confidentiality with respect thereto; or (d) is
required to be disclosed pursuant to law, court order, subpoena or governmental
authority, provided the receiving party notifies the disclosing party thereof and provides
the disclosing party a reasonable opportunity to contest or limit such required disclosure.
11.4. Subject to all applicable laws, Company may provide to a third party any information
(including personal data and any Company Data) about you provided hereunder if: (a)
there is a complaint, dispute or conflict, including an accident, between you and a User;
(b) it is necessary to enforce the terms of the Agreement; (c) it is required, in Company’s
sole discretion, by applicable law or regulation; (d) it is necessary, in Company’s sole
discretion, to (1) protect the safety, rights, property or security of Company, the Services
or any third party, (2) detect, prevent or otherwise address fraud, security or technical
issues, and/or (3) prevent or stop activity which Company, in their sole discretion,
consider to be, or to pose a risk of being, illegal, unethical, or legally actionable; or (e) it is
required or necessary, in Company’s sole discretion, for insurance or other purposes
related to your ability to qualify, or remain qualified, to use the Services. You understand
that The Company may retain your personal data for legal, regulatory, safety and other
necessary purposes after this Agreement is terminated.
11.5. Your personal data will be directly transferred to and processed by The Company, acting
in its capacity as a data controller of such personal data. The Company processes
personal data in accordance with the Trinidad and Tobago Data Protection Act 2020 and
its Privacy Policy available on the Company’s website.
11.6. User and Driver personal data shall be retained only for the minimum period necessary in
accordance with the data-minimization and purpose-limitation principles set out in Parts I
& II of the Trinidad and Tobago Data Protection Act (currently in force). Data that is no

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dlvrNOW Limited, a company incorporated under the Companies Act of Trinidad and Tobago (Chap. 81:01)
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Effective Date 1st November 2025
Document Owner Data Protection Officer or other designated Officer

longer required for lawful processing activities shall be securely deleted, anonymized, or
archived in compliance with the Act’s storage-limitation principle. Drivers acknowledge
dlvrNOW’s right and obligation to maintain transaction and identification records for
statutory periods prescribed under Trinidad and Tobago law.
11.7. Where the processing of personal data involves transfer to or access by third-party
providers located outside Trinidad and Tobago, dlvrNOW shall ensure that such transfers
are subject to safeguards that ensure an adequate level of protection consistent with
internationally recognized data-transfer safeguards and in accordance with any
data-security or third-party-processing advisories issued by the Central Bank of Trinidad
and Tobago. This includes implementing appropriate safeguards such as adequacy
decisions, contractual clauses, or legally recognized transfer mechanisms. Drivers
consent to such lawful transfers as necessary for the operation of dlvrNOW’s platform
and services.

12. Deactivation and Termination
12.1. Company may at its sole discretion, with or without cause, deactivate your Account
(temporarily or permanently) and/or suspend, withdraw, deny, withhold or terminate the
Services upon written notice (7 days without cause and forthwith for cause) and/or this
Agreement (in whole or part) at its sole discretion including but not limited to breach of
agreement or negligence by Driver, force majeure or for any reason whatsoever,
(‘Deactivation’)
12.2. Upon deactivation of your Account and/or Termination of this Agreement you shall delete
all Apps from your mobile device.
12.3. Upon Deactivation Driver will forthwith settle all outstanding amounts due to Company
and thereafter subject to Driver settling all monies due to Company, Company will settle
all monies due to Driver.
12.4. Immediate deactivation applies for transporting unauthorized passengers or transporting
prohibited, restricted, or improperly declared dangerous goods.

13. Miscellaneous:
13.1. No Partnership. You acknowledge and agree that:
13.1.1. The Company’s provision to you of the Driver App and the Services creates a
contractual legal and direct business relationship between The Company and
you.
13.1.2. Company does not, and shall not be deemed to, direct or control you generally or
in your performance under this Agreement specifically, including your provision of
Delivery Services, your acts or omissions, or your operation and maintenance of
your Vehicle and nothing herein constitutes employment under Trinidad and
Tobago labour laws.
13.1.3. You have the sole right to determine when and for how long you will use the
Driver App or the Services.
13.1.4. Unless specifically stated and to the extent so specified in this Agreement
nothing in the Agreement creates any partnership, joint venture or
employer-employee relationship between Company and Driver.
13.1.5. Driver remains an independent party that is free to use and end the use of the
Apps at Driver’s sole discretion.

© 2025 dlvrNOW Limited

dlvrNOW Limited, a company incorporated under the Companies Act of Trinidad and Tobago (Chap. 81:01)
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13.1.6. The Driver will not hold himself out to be a servant, agent, or representative of
the Company.
13.1.7. This Agreement does not constitute employment under the labour laws of
Trinidad and Tobago. Driver remains an independent contractor responsible for
NIS, PAYE (if applicable), income tax reporting, and all statutory obligations.
13.2. Singular, Plural Male Female: Words used in this Agreement in the singular, where the
context so permits, shall be deemed to include the plural and vice versa. Where the
context so requires, the use of the masculine gender shall include the feminine and/or
neuter genders and the singular shall include the plural, and vice versa, and the word
party or person shall include any corporation, firm, partnership, or other form of
association.
13.3. Modification. The Company reserves the right to modify the terms and conditions of this
Agreement at any time, effective upon publishing an updated version of this Agreement
on the online portal available to you on the Services. The Company reserves the right to
modify any information referenced at hyperlinks from this Agreement. You hereby
acknowledge and agree that, by using the Services, or downloading, installing, or using
the Driver App, you are bound by any future amendments and additions to this
Agreement, information referenced at hyperlinks herein, or documents incorporated
herein, including with respect to delivery fee Calculations. Continued use of the Services
or Driver App after any such changes shall constitute your consent to such changes.
13.4. Supplemental terms may apply to your use of the Services, such as use policies or terms
related to certain features and functionality, which may be modified from time to time
(‘Supplemental Terms’). You may be presented with certain Supplemental Terms
sometimes. Supplemental Terms are in addition to, and shall be deemed a part of, this
Agreement. Supplemental Terms shall prevail over this Agreement in the event of a
conflict.
13.5. Severability. If any provision of this Agreement is held to be illegal, invalid, or
unenforceable, in whole or in part, under any law, such provision or part thereof shall to
that extent be deemed not to form part of this Agreement but the legality, validity and
enforceability of the remainder of this Agreement shall not be affected. In that event, the
parties shall replace the illegal, invalid or unenforceable (part of the) provision with a (part
of a) provision that is legal, valid and enforceable and that has, to the greatest extent
possible, a similar effect as the illegal, invalid or unenforceable (part of the) provision,
given the contents and purpose of this Agreement.
13.6. Assignment. You may not assign or transfer this Agreement or any of your rights or
obligations hereunder, in whole or in part, without the prior written consent of The
Company. The Company may assign or transfer this Agreement or any or all its rights or
obligations hereunder, in whole or in part, under this Agreement without consent or
notification. Should The Company do so, you have the right to terminate this Agreement
immediately, without prior notice.
13.7. Entire Agreement. This Agreement, including the recitals and all Supplemental Terms,
constitutes the entire agreement and understanding of the parties with respect to its
subject matter and replaces and supersedes all prior or contemporaneous agreements or
undertakings regarding such subject matter. In this Agreement, the words ‘including’ and
‘include’ mean ‘including, but not limited to.’ The recitals form a part of this Agreement.
13.8. No Third-Party Beneficiaries. This Agreement creates no rights in, and shall not be
enforceable by, any third party. Nothing in this Agreement shall be construed as granting

© 2025 dlvrNOW Limited

dlvrNOW Limited, a company incorporated under the Companies Act of Trinidad and Tobago (Chap. 81:01)
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any third-party beneficiary status or permitting any third-party claims. This exclusion does
not limit or affect the parties’ obligations to comply with applicable Trinidad and Tobago
banking regulations, the Electronic Funds Transfer Act, the Central Bank of Trinidad and
Tobago Payment Systems Oversight Guidelines, or any recognized card-scheme
compliance requirements.
13.9. Notices. Any notice delivered by The Company to you under this Agreement will be
delivered by email to the email address associated with your account, via in-App
notification within the Driver App or by posting on the online portal available to you on the
Services. Any notice delivered by you to The Company under this Agreement will be
delivered 48 hours (about 2 days) after mailing or posting (if sent by first class mail or
pre-paid post) to our registered address.
13.10. Waiver: Company’s failure to enforce any right or provision in this Agreement shall not
constitute a waiver of such right or provision unless acknowledged and agreed to by
Company in writing.
13.11. Survival: This clause is deliberately omitted.

14. Arbitration:
By agreeing to the Terms, you agree that:
14.1. All disputes you raise with Company (including but not limited to (a) these Terms or the
existence, breach, termination, enforcement, interpretation or validity thereof, or (b) your
access to or use of the Services) shall be resolved on an individual basis through
arbitration, administered under the Dispute Resolution Centre of Trinidad and Tobago
Rules where applicable and governed by the Arbitration Act of Trinidad and Tobago
(Chap. 5:01) and such decision of arbitration shall be binding and final.
14.2. You shall resolve any claim against The Company individually and shall not take part
(therefore waiving all rights to trial by the Courts) in any current or future class,
consolidated or representative action against The Company.
14.3. You and Company retain the right to bring an individual action in the Magistrates’ Court of
Trinidad and Tobago or High Court where applicable, and the right to seek injunctive or
other equitable relief in a Court of competent authority to prevent the actual or threatened
infringement, misappropriation or violation of a party’s copyrights, trademarks, trade
secrets, patents, or other intellectual property rights.
14.4. You and The Company shall mutually agree to one arbitrator from the Dispute Resolution
Centre of Trinidad and Tobago to hear and determine the dispute. If the parties cannot
agree on the arbitrator within one week of delivery of the written demand for arbitration by
a party, the Dispute Resolution Centre of Trinidad and Tobago shall appoint one.
14.5. The parties may mutually select a venue (for cost savings purposes) subject to
agreement by the selected arbitrator. The arbitrator shall direct the extent for a
reasonable exchange of evidence and arguments and information between the parties
(which need not follow Civil Practice Rules) before a hearing.
14.6. All arbitration hearings shall occur within Trinidad and Tobago unless mutually agreed
otherwise.
14.7. The Arbitrator may award declaratory or injunctive relief only in favor of the claimant and
only to the extent necessary to provide relief warranted by the claimant’s individual claim.

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dlvrNOW Limited, a company incorporated under the Companies Act of Trinidad and Tobago (Chap. 81:01)
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An Arbitrator’s decision shall be final and binding on all parties. The Arbitrator will
determine the extent to which the parties recover legal fees and costs.