Rider Terms & Conditions

This Agreement (“Agreement”) is between dlvrNOW Limited (“Company”) and you the end-user, (“User”) Whereas: 

1. By accessing and confirming acceptance of this Agreement and/or by using the Apps you agree to be bound by the terms and conditions below. 
2. The Company provides users with access to independent peer-to-peer (‘P2P’) delivery and logistics services for goods, packages, and freight through its platform (defined hereunder) under the terms and conditions below. 

User agrees with Company to the following terms and conditions: 

1. Definitions: 

1.1. “Company” means dlvrNOW Limited who shall be providing the Services (hereafter defined) 

1.2. “Dispute Resolution Foundation” means the Dispute Resolution Centre of Trinidad and Tobago (DRC-TT). 

1.3. “Services” means the provision of the mobile applications, websites, content, product, and related services (each, an “App” or “Apps” as the context applies), that facilitate users to arrange and schedule courier, freight, and logistics services for the delivery of goods, packages, and materials (“Delivery Services”), including purchase of such services from third party delivery providers under agreement with the Company (“Third Party Providers”). 

1.4. “Territory” means Republic of Trinidad and Tobago. 

1.5. “Terms” means the terms of use that govern your use and access in the Territory of the Services. 

1.6. “Website” means the Company’s website offering the Services. 

2. The Services: 

2.1. Terms Binding: You may not access or use the Services if you do not agree to these Terms. By accessing or using the Services, you agree to be bound by these Terms. 

2.2. For avoidance of doubt, the Company does not provide, authorize, or facilitate passenger transportation of any kind. The Services are strictly limited to the movement of goods, packages, freight, and materials. 

© 2025 dlvrNOW Limited

dlvrNOW Limited, a company duly incorporated under the Companies Act of Trinidad and Tobago, hereby provides its Terms of Service applicable exclusively within Trinidad and Tobago. 

Version v1.3 

Effective Date 1st November 2025 

Document Owner Data Protection Officer or other designated Officer 

2.3. The Services are intended for lawful transport and delivery of goods and packages, whether for personal or commercial use, in accordance with the laws of Trinidad and Tobago, including the Motor Vehicles and Road Traffic Act, the Motor Vehicle and Road Traffic Regulations, and any applicable 

Goods-in-Transit requirementsin accordance with Jamaican law. 

2.4. License: Conditional on and subject to your undertaking to be bound by the Terms, Company grants you, solely for your personal, noncommercial use, a limited, non-exclusive, revocable, non-transferable, non-assignable, 

non-sublicensable license to access and use: (a) the Apps on your personal devices solely for you to access and use the Services, and (b) any content, data and related information that may be available via the Services. Any rights not expressly set out herein are reserved by the Company and its licensors. 

3. Third Party Providers. 

3.1. You acknowledge that portions of the Services may be made available under request options associated with logistics and delivery of goods and freight. You acknowledge that the Company does not directly provide Delivery Services but facilitates access to such services through its digital platform and that the benefit of accessing Delivery Services via the access and use of the Services does not in any way establish the Company as a provider of Delivery Services. 

3.2. Where explicitly stated, such services may include the provision of Delivery Services for an upfront price, subject to acceptance by the respective 

Third-Party Providers. 

4. Third Party Services and Content. You acknowledge that: 

4.1. The Services may be made available or accessed via third party services and content (including advertising) that the Company does not control, using terms of use and privacy policies that differ from the Company’s. The Company does not endorse such third-party services and content and shall not be liable for such products or services. 

4.2. If you access the Services using Apps developed for mobile devices for Android, iOS etc. you acknowledge that these third parties are not parties to this contract and are not responsible for the provision or support of the Services in any manner. Your access to the Services using these devices is subject to terms set forth in the applicable third party’s terms of service. 

5. Access and Use of the Services: User Account: To use most of the Services, you must: © 2025 dlvrNOW Limited

dlvrNOW Limited, a company duly incorporated under the Companies Act of Trinidad and Tobago, hereby provides its Terms of Service applicable exclusively within Trinidad and Tobago. 

Version v1.3 

Effective Date 1st November 2025 

Document Owner Data Protection Officer or other designated Officer 

5.1. Register for and keep an active personal user Services account (“Account”). You are permitted only one Account (unless otherwise agreed to by the Company in writing). This Account is non-transferable, non-sublicensable and 

non-assignable to third parties. 

5.2. Be at least 18 years old to register and operate an Account for the request, scheduling, or delivery of goods. 

5.3. Provide certain personal information, i.e., your name, address, mobile phone number, age, and/or an email address, and/or one valid payment platform used by the Company. 

5.4. Maintain accurate, complete, and up-to-date information in your Account, failing which can result in your inability to access or use the Services. 

5.5. Be responsible for all activity under your Account, and you shall always maintain the security and secrecy of your Account username and password. 

6. Code of Conduct to use Services. 

6.1. The Services shall not be accessed or used by minors. 

6.2. Minors are not permitted to create or operate delivery accounts or request freight or courier services. 

6.3. When accessing or using the Services you shall comply with all applicable laws and use and access the Services solely for lawful purposes. 

6.4. Use of foul or abusive language, aggressive or hostile behavior or breach of any applicable laws is prohibited. You shall be courteous and respectful to Third Party Providers and other persons related to the provision of the Services. 

6.5. You shall access and use the Services so as not to cause or become a nuisance, annoyance, or inconvenience to any third party, and you shall not cause damage to any goods, vehicles, delivery containers, cargo equipment, or property, or harm arising from misuse of the Services. 

6.6. You shall comply with any request in relation to the Services to provide valid proof of identification to access or use the Services, failing which you can be denied access or use of the Services. 

6.7. All Third-Party Providers must comply with the Trinidad & Tobago Dangerous Goods Regulations, the Motor Vehicles and Road Traffic Act, all commercial vehicle licensing requirements, and any statutory axle-load or 

gross-vehicle-weight limits. Drivers shall refuse any cargo that is overweight, improperly packaged, hazardous, misdeclared, or requires special licensing not held by the Driver. 

7. Marketing: Text/Email/Telephone Calls: 

© 2025 dlvrNOW Limited

dlvrNOW Limited, a company duly incorporated under the Companies Act of Trinidad and Tobago, hereby provides its Terms of Service applicable exclusively within Trinidad and Tobago. 

Version v1.3 

Effective Date 1st November 2025 

Document Owner Data Protection Officer or other designated Officer 

7.1. You agree that the Company may contact you by telephone, text, or email in compliance with the Trinidad & Tobago Data Protection Act 2011 and the Electronic Transactions Act. Users may opt out of marketing communications through account settings or by following unsubscribe instructions in each message. 

7.2. Promo Codes: Company may but is not obliged to create and issue referral or promotion codes (“Promo Codes”) to be redeemed for discounts or as specified benefits for the Services, subject to additional terms set by Company. Promo Codes have no cash value and cannot be exchanged for money. You shall not sell, duplicate, create counterfeit Promo Codes or redeem them for cash. You shall use Promo Codes specifically as set by the Company. Promo Codes can be withdrawn or terminated at any time without liability on the Company’s part, even before any given expiration period. Company retains the right to withhold or deduct credits or other features or benefits obtained using the referral system or from Promo Codes by you or any other user where Company determines that the use of such Promo Code was in error, fraudulent, illegal, or otherwise in violation of the Terms. 

7.3. User Provided Content: Company may, in its sole discretion, allow you to submit, post, upload, publish or provide Company with text, audio and/or visual content of any nature, User Data Provision”) (e.g., feedback on Services, entries for competitions etc.), (“User Data”). The User Data remains your property. By providing User Data, you grant the Company a royalty-free, global, perpetual, and irrevocable license to use, copy, modify, create derivative works of, 

distribute, and display such User Data in all formats and distribution channels (present and future) including on Company and third party sites and channels (present and future) without further notice to or consent from you, and without the requirement of payment to you or any other person or entity (“User Data License”). 

You represent and warrant that: (i) you either are the sole and exclusive owner of all User Data or you have all rights, licenses, consents and releases necessary to grant Company the User Data License and (ii) neither the User Data, the User Data Provision, the grant of the User Data License or use by Company or sublicensees of the User Data License will infringe, misappropriate or violate a third party’s intellectual property or proprietary rights, or rights of publicity or privacy, or result in the violation of any applicable law or regulation. 

You agree to not provide User Data that is defamatory, libelous, hateful, violent, obscene, pornographic, unlawful, or otherwise offensive, as determined by Company in its sole discretion, whether such material may be protected by law. The Company may, but shall not be obligated to, review, monitor, or remove User Data, at the Company’s sole discretion and at any time and for any reason, without notice to you. 

© 2025 dlvrNOW Limited

dlvrNOW Limited, a company duly incorporated under the Companies Act of Trinidad and Tobago, hereby provides its Terms of Service applicable exclusively within Trinidad and Tobago. 

Version v1.3 

Effective Date 1st November 2025 

Document Owner Data Protection Officer or other designated Officer 

7.4. You are responsible for obtaining the data network access, compatible hardware, and software updates necessary to use the Services and Apps and for incurring the messaging and network data rates from your service provider. Use of the Apps must comply with the Telecommunications Authority of Trinidad & Tobago (TATT) regulations. Company makes no guarantee that the Services or Apps, or any portion thereof, will function on any hardware or devices. Further, the Services may be subject to malfunctions and delays related to Internet and electronic communications usage. 

8. Breach: If you breach or are negligent in compliance with any Term or part thereof, this can result in immediate suspension, withdrawal, denial and/or cessation of access or use of the Services and /or Account, up to termination thereof. 
9. Payment: You acknowledge and agree to the following: 

9.1. Charges: 

9.1.1. Use of the Services for Delivery Services received by you may result in charges to you (“Charges”). 

9.1.2. Charges may attract Value Added Tax (VAT) as required under Trinidad & Tobago law and/or surcharges including a booking fee, or processing fees for split payments. 

9.1.3. The Company may use the Charges for any purpose, subject to any payment obligations it has agreed to with any Third-Party Providers or 

other third parties. 

9.2. Methods of Payment: The methods of payment which may be used and related information are as follows: 

9.2.1. As it relates to Third Party Providers, Charges you incur may be owed directly to Third Party Providers and shall be processed in Trinidad and Tobago Dollars (TTD) in accordance with Central Bank of Trinidad and 

Tobago (CBTT) Electronic Payment Systems Guidelines, the Financial 

Institutions Act, and relevant card-scheme/acquirer rules. In these 

cases, the Third-Party Providers will provide a receipt or confirmation 

through the Apps of your payment, which is your proof of payment for the Services and Delivery Services. You should ensure receipt in your 

Account of confirmation of payment as soon as the Delivery Services 

has been received. The Third-Party Provider will then be responsible for remitting to the Company any part of the Charges that form the fees for your use of the Services. 

© 2025 dlvrNOW Limited

dlvrNOW Limited, a company duly incorporated under the Companies Act of Trinidad and Tobago, hereby provides its Terms of Service applicable exclusively within Trinidad and Tobago. 

Version v1.3 

Effective Date 1st November 2025 

Document Owner Data Protection Officer or other designated Officer 

9.2.2. Company does not use any of the Charges for ‘tips’ or ‘gratuities’ to any party unless expressly set out in the Apps or Terms. You are free to 

provide additional payment as a gratuity to any Third-Party Provider 

who provides you with services or goods obtained through the Service, you are under no obligation to do so. Gratuities are voluntary. 

9.3. Adjustments to Charges: 

9.3.1. Company reserves the right at its sole discretion to remove or adjust (whether temporarily or otherwise) all Charges for any of the services, 

including the Delivery Services obtained by you through your use of the Services. 

9.3.2. You agree that charges may surge from time to time based on demand, delivery volume, traffic conditions, or other reasonable operational 

considerations. 

9.3.3. While the Company will use reasonable commercial efforts to inform you of discounts, Promo Codes, surges, hikes, and adjustments to 

Charges, you agree to pay all Charges incurred under your Account, 

whether you have advance notice of the foregoing. 

9.3.4. The discounts and Promo Codes, unless also made available to you, shall have no bearing on your use of the Services or the Charges applied to you. 

9.3.5. Charges paid by you are final and non-refundable, unless otherwise determined by the Company. 

9.3.6. You may choose to cancel your request for Services at any time prior to the commencement of such Services, in which case you may be 

charged a cancellation fee on a Third-Party Provider’s behalf. 

9.3.7. You may choose to rate your experience upon use of the Delivery Services and leave other feedback through features on the Apps. 

10. Refunds, Chargebacks and Reversals 

10.1. Accepted Payment Methods 

Users may complete payments for delivery services using cash or card. 

Regardless of the payment method, all refund requests, reversals, or 

chargeback matters arising from a delivery booking must be submitted exclusively to dlvrNOW. 

10.2. Sole Refund and Chargeback Channel 

10.2.1. Users must not request, negotiate or accept refunds, reimbursements, or dispute resolutions directly from Drivers. 

© 2025 dlvrNOW Limited

dlvrNOW Limited, a company duly incorporated under the Companies Act of Trinidad and Tobago, hereby provides its Terms of Service applicable exclusively within Trinidad and Tobago. 

Version v1.3 

Effective Date 1st November 2025 

Document Owner Data Protection Officer or other designated Officer 

10.2.2. All financial disputes — including issues relating to incomplete deliveries, service quality, overcharges, or unauthorized transactions — must be reported to dlvrNOW via the designated in-app or support 

channels. 

10.3. Refund Processing 

10.3.1. dlvrNOW will investigate all refund or dispute requests. This includes examination of delivery evidence, communication logs, system data, 

and any supporting information. 

10.3.2. Once investigations are complete, dlvrNOW will process any approved refund or adjustment as soon as reasonably possible, consistent with 

local banking practices, including requirements of local acquiring banks and the Financial Institutions Act., Central Bank of Trinidad and Tobago (CBTT) Electronic Payment Systems Guidelines, and relevant 

card-scheme/acquirer rules. 

10.3.3. Refund processing is also subject to the Central Bank of Trinidad & Tobago (CBTT) Electronic Payment Systems Guidelines and relevant 

card-scheme/acquirer rules. 

10.3.4. For cash-paid bookings, refunds will be issued digitally to the User’s designated payout method. 

10.3.5. For card payments, refunds or chargeback responses will be processed to the original card or payment source, subject to the User’s financial 

institution’s timelines. 

10.4. No Direct Settlements with Drivers 

Users are strictly prohibited from accepting cash refunds, electronic refunds, or private arrangements with Drivers for any disputed amount. Any attempt to do so is a violation of dlvrNOW’s policies and may result in limitation or 

termination of the User’s account. 

10.5. Co-operation Requirement 

Users must provide documentation or information requested by dlvrNOW to support any refund, dispute, or chargeback review. Failure to co-operate may result in denial of the claim. 

10.6. Fraudulent Activities 

Users shall not engage in fraudulent payment activity, misuse chargebacks, or submit false refund claims. dlvrNOW may suspend accounts pending 

investigation. 

11. Repair, Cleaning or Lost and Found Fees. 

© 2025 dlvrNOW Limited

dlvrNOW Limited, a company duly incorporated under the Companies Act of Trinidad and Tobago, hereby provides its Terms of Service applicable exclusively within Trinidad and Tobago. 

Version v1.3 

Effective Date 1st November 2025 

Document Owner Data Protection Officer or other designated Officer 

11.1. You shall be liable for the cost of repair for damage to vehicles, containers, or delivery equipment resulting from misuse during freight or package handling under your Account. (‘Repair or Cleaning’). 

11.2. Where Company verifies at its sole reasonable discretion that a request for Repair or Cleaning warranted, Company reserves the right to facilitate payment for the reasonable cost of such Repair or Cleaning using your payment method designated in your Account. Such amounts, as well as those pertaining to lost and found goods, will be transferred by the Company to a Third-Party Provider, if applicable, and are non-refundable. 

12. Supplemental terms: The Services may be amended or supplemented including temporary promotions posted on the Website. These supplemental terms shall prevail over the Terms in the event of a conflict to determine the accurate Services to be provided, during the period in which the supplemental terms are in effect. Your continued access and use of the Services after posting such amended/supplemental terms shall be your confirmation that you agree to be bound by the amended Terms. 
13. Intellectual Property and Ownership. 

13.1. The Services and all rights therein are and shall remain the Company’s or its licensor’s property. The Terms and your use of the Services confer no rights to you: (a) except as set out in the limited license, and (b) to use refer in any way to Company, its brand names, logos, product and service names, trademarks, or services marks or those of Company’s licensors. 

13.2. You may not: (i) remove any copyright, trademark or other proprietary notices from any portion of the Services; (ii) reproduce, modify, prepare derivative works based upon, distribute, license, lease, sell, resell, transfer, publicly display, publicly perform, transmit, stream, broadcast or otherwise exploit the Services unless as expressly consented to by Company; (iii) decompile, reverse engineer or disassemble the Services except as may be permitted by applicable law; (iv) link to, mirror or frame any portion of the Services; (v) cause or launch any programs or scripts for the purpose of scraping, indexing, surveying, or 

otherwise data mining any portion of the Services or unduly burdening or hindering the operation and/or functionality of any aspect of the Services; or (vi) attempt to gain unauthorized access to or impair any aspect of the Services or its related systems or networks. 

13.3. Nothing in these Terms grants any implied license or right to use Company marks. 

13.4. Claims of copyright infringement should be directed to the Company at support@dlvrnow.app or to the Company’s registered Trinidad & Tobago office address published on the Website. 

© 2025 dlvrNOW Limited

dlvrNOW Limited, a company duly incorporated under the Companies Act of Trinidad and Tobago, hereby provides its Terms of Service applicable exclusively within Trinidad and Tobago. 

Version v1.3 

Effective Date 1st November 2025 

Document Owner Data Protection Officer or other designated Officer 

14. Data Privacy: Collection and use of your personal data are governed by the Trinidad & Tobago Data Protection Act 2011, and the Company’s Privacy Policy available at https://www.dlvrnow.app/privacy. 
15. Disclaimer: 

15.1. The Services are provided “as is” and “as available.” The Company refuses all representations and warranties, express, implied, or statutory, not expressly set out in these terms, including the implied warranties of merchantability, fitness for a particular purpose and noninfringement. 

15.2. Consumer rights applicable under the Consumer Protection and Safety Act (TT) apply to all Users of the Services. 

15.3. In addition, the Company makes no representation, warranty, or guarantee regarding the reliability, timeliness, quality, suitability, or availability of the services or Delivery Services requested using the Services, including the Delivery Services or that delivery, freight, or courier operations will be 

uninterrupted or error-free. 

15.4. While Company uses best commercial efforts to negotiate with Third Party Providers that the latter should comply with all applicable laws in its operations and uphold ambitious standards of quality service, Company does not 

guarantee the quality, suitability, safety, or ability of Third-Party Providers. You agree that the entire risk arising out of your use of the Services, and any service or good requested in connection therewith including the Delivery Services, remains solely with you, to the maximum extent permitted under applicable law. 

16. Limitation of Liability. 

16.1. Company shall not, in any circumstances, to the fullest extent permitted by law, be liable for indirect, incidental, special, exemplary, punitive, or consequential damages, including lost profits, lost data, delayed delivery, or damage to goods or property related to, in connection with, or otherwise resulting from any use of the Services. 

16.2. Company shall not, in any circumstances, to the fullest extent permitted by law, be liable for any damages, liability or losses arising out of: 

16.2.1. your use of or reliance on the Services • your inability to access or use the Services; or 

16.2.2. any transaction or relationship between you and any Third-Party Provider, even if the Company has been advised of the possibility of 

such damage. 

16.2.3. The Company shall not be liable for delay or failure in performance resulting from causes beyond the Company’s reasonable control. 

© 2025 dlvrNOW Limited

dlvrNOW Limited, a company duly incorporated under the Companies Act of Trinidad and Tobago, hereby provides its Terms of Service applicable exclusively within Trinidad and Tobago. 

Version v1.3 

Effective Date 1st November 2025 

Document Owner Data Protection Officer or other designated Officer 

16.2.4. You acknowledge that Third-Party Providers delivering goods under certain delivery options may not be professionally licensed transporters, i.e., they are not required to hold passenger-transport licences 

(non-passenger), and are authorized solely for the carriage of goods. 

16.2.5. The Services may be used by you to request and schedule Delivery Services, but you agree that the Company has no responsibility or 

liability to you related to Delivery Services provided by Third-Party 

Providers. 

16.2.6. Limitations and disclaimer do not purport to limit liability or alter your rights as a consumer that cannot be excluded under applicable law but sets out that Company’s liabilities under the Terms shall be limited and restricted to the extent permitted by law. 

17. Indemnity. Drivers must follow dlvrNOW chain-of-custody procedures including pickup confirmation, cargo inspection, secure loading, and delivery verification. You agree to indemnify and hold Company and its affiliates and their officers, directors, employees, servants and agents and contractors namely Third-Party Contractors harmless from any and all claims, demands, losses, liabilities, and expenses (including attorneys’ fees), arising out of or in connection with: (i) your use of the Services or services or goods obtained through your use of the Services; (ii) your breach or violation of any of these Terms; (iii) Company’s use of your User Data; or (iv) your violation of the rights of any third party, including Third Party Providers. 
18. Notice: Company may give notice by means of a general notice on the Services, electronic mail to your email address in your Account, telephone or text message to any phone number provided in connection with your account, or by written communication sent by first class mail or pre-paid post to any address connected with your Account. Such notice shall be deemed given upon delivery confirmation or acknowledgment via electronic means or within 48 hours of mailing. Proof of transmission and non-bounced delivery shall constitute sufficient notice. 
19. Arbitration: By agreeing to the Terms, you agree that: 

19.1. All disputes you raise with Company (including but not limited to (a) these Terms or the existence, breach, termination, enforcement, interpretation or validity thereof, or (b) your access to or use of the Services) shall be resolved through arbitration governed by the Arbitration Act, Chap. 5:01 of Trinidad & Tobago, and the arbitrator’s decision shall be binding and final. 

19.2. You shall resolve any claim against the Company individually and shall not take part (therefore waiving all rights to trial by the Courts) in any current or future class, consolidated or representative action against the Company. 

© 2025 dlvrNOW Limited

dlvrNOW Limited, a company duly incorporated under the Companies Act of Trinidad and Tobago, hereby provides its Terms of Service applicable exclusively within Trinidad and Tobago. 

Version v1.3 

Effective Date 1st November 2025 

Document Owner Data Protection Officer or other designated Officer 

19.3. You and Company retain the right to bring an individual action in the Petty Civil Court of Trinidad & Tobago and the right to seek injunctive or other equitable relief in a Court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation or violation of a party’s copyrights, trademarks, trade secrets, patents, or other intellectual property rights. 

19.4. You and the Company shall mutually agree to one arbitrator from the Dispute Resolution Centre of Trinidad & Tobago (DRC-TT) to hear and determine the dispute. If the parties cannot agree on the arbitrator within one week of delivery of the written demand for arbitration by a party, Dispute Resolution Centre of Trinidad & Tobago (DRC-TT) shall appoint one. 

19.5. The parties may mutually select a venue (for cost savings purposes) subject to agreement by the selected arbitrator. The arbitrator shall direct the extent for a reasonable exchange of evidence and arguments and information between the parties (which need not follow Civil Practice Rules) before a hearing. 

19.6. The Arbitrator may award declaratory or injunctive relief only in favor of the claimant and only to the extent necessary to provide relief warranted by the claimant’s individual claim. An Arbitrator’s decision shall be final and binding on all parties. The Arbitrator will determine the extent to which the parties recover legal fees and costs. 

20. Miscellaneous: 

These Terms shall be governed exclusively by the laws of Trinidad & Tobago and constitute the entire agreement between the Company and the User in Trinidad & Tobago. 

20.1. Assignment: You may not assign the Terms or your rights or obligations under the Terms to any other party unless the Company’s prior written approval is obtained. The Company may assign these Terms without your consent to any third party. Any assignment in violation of this section shall be void. 

20.2. Partnership: No joint venture, partnership, employment, or agency relationship exists between you, Company or any Third-Party Providers because of this Agreement or use of the Services. 

20.3. Severability: If any provision of these Terms is found invalid, the remaining provisions shall remain in full force. Severance shall not affect arbitration obligations. 

20.4. Waiver: Company’s failure to enforce any right or provision in these Terms shall not constitute a waiver of such right or provision unless acknowledged and agreed to by Company in writing. 

20.5. Termination: The Company may terminate, suspend, or restrict access to the Services at any time and for any reason, including breach of these Terms or misuse of delivery features. Upon termination, data retention shall be governed by the Company’s Privacy Policy and applicable laws of Trinidad & Tobago. 

© 2025 dlvrNOW Limited